Shipping Policy
Effective Date: June 14th, 2025
1. Shipping Process
We utilize Sendcloud, or ShipStation, third-party logistics integration, to facilitate order deliveries to our customers. To ensure efficient service, we share necessary product and shipping details with our distribution partners.
2. Shipping Costs
Shipping fees are calculated based on:
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Product weight
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Delivery distance from our fulfillment center
Rates may vary depending on your location.
3. Delivery Timelines
Processing and transit times depend on:
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Warehouse location
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Destination country
Estimated delivery windows:
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Europe: 2-5 business days
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Rest of World: 4-14 business days
Note: Business days exclude weekends and public holidays.
4. Import Duties & Taxes
Customers are responsible for:
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All import tariffs
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Customs fees per their country’s regulations
We do not cover or reimburse these charges.
Need help?
Contact us at info@trainactivegear.com for questions related to refunds and returns.