Refund and Returns Policy

Refund Policy

Effective Date: June 7th, 2025

1. Returns

Our return policy allows for refunds or exchanges within 14 days of the delivery date. After this period, we regret that we cannot accept returns or process refunds.

To qualify for a return, your item must meet the following conditions:

Unused and in its original condition
In the original packaging

2. Refunds

Once we receive your returned item, our team will inspect it and notify you via email regarding:

The receipt of your return
The approval or rejection of your refund

If approved, your refund will be processed, and a credit will be issued to your original payment method within [X] business days.

3. Sale Items

Refunds are applicable only to regular-priced items. Sale or discounted items are not eligible for refunds.

4. Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same item, please contact us at info@trainactivegear.com, and our support team will provide return instructions.

5. Shipping & Additional Costs

Return Shipping: You are responsible for covering return shipping costs.
Non-Refundable Fees: Original shipping fees and any additional costs (e.g., customs, re-import duties) are non-refundable.
Deductions: If a refund is issued, return shipping costs will be deducted from your refund amount.

For further assistance, please contact us at info@trainactivegear.com.